Alibaba Cloud Service Level Agreement

Now let`s see how Alibaba Cloud works to improve the availability of services at minimal cost. Enterprise Resource Planning (ERP) – Enterprise Resource Planning (ERP) software enables a company or organization to manage a suite of integrated applications used to collect, manage, and store data on various business activities. ERP solutions are often offered as a service. Alibaba Cloud supports various scenarios to meet the needs of your business at different stages of development. The cloud service provider offers more than 100 products for complex and dynamic environments and hundreds of streamlined configuration processes to save time and effort in running and scaling distributed applications, AI, and ML. The difference between 99.99% and 99.995% is minimal, and it`s unlikely that anyone will move someone to Alibaba Cloud on their own, but it shows the confidence the company has in its availability. While it`s not a major technical achievement, the new availability pledge demonstrates Alibaba Cloud`s commitment to customer service, with the company aiming to show that its hospitality will go beyond that of its competitors. Let`s take a look at the main costs that businesses incur due to a service outage. According to the 2019 Statista survey, 25% of global respondents reported average hourly downtime costs ranging from $301,000 to $400,000. Cloud Marketplace – A Cloud Marketplace is an online marketplace operated by a cloud service provider (CSP) where customers can browse and subscribe to software applications and development services that build on, integrate, or complement the CSP`s core offering. Amazon`s AWS Marketplace and Microsoft`s Azure Store are examples of cloud marketplaces.

The announcement of the new SLA is supported by the introduction of a free 12-month ECS trial plan for small and medium-sized businesses (SMBs) to make it easier for them to migrate to the cloud for free. Cloud storage – Cloud storage is a model of computer storage where data is stored in facilities (often multiple facilities) managed by a hosting company (cloud service provider) that the user accesses remotely over a network. Microservices – Microservices or microservices architecture is a way to build applications that build complex applications from a suite of small, independent services. These “microservices” run their own processes and communicate with each other via lightweight mechanisms such as language-independent APIs. Microservices can be used independently of each other and can be scaled and can even be written in different languages. Cloud sourcing – Cloud provisioning is about replacing traditional on-premises IT operations with cost-effective cloud services. Next, Amazon points out that “In the event that any of the products and services included do not meet the service obligation, you are entitled to receive a service credit..” This ultimately means that if your services fail for any reason, you will receive a service credit. Azure – Microsoft Azure (formerly Windows Azure) is a cloud computing service developed by Microsoft to build, test, deploy, and manage applications and services from Microsoft-managed data centers.

It offers software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS) and supports many different programming languages, tools, and frameworks, including Software and Systems specific to Microsoft and third parties. It`s worth noting that while cloud giants typically tout a 99.99% SLA, this only applies to multi-instance deployments that span multiple Availability Zones. For example, Microsoft Azure provides a 99.9% sla for each virtual machine with a single instance, while Amazon Web Services (AWS) does not provide an SLA for deployments in a single Availability Zone. Application Programming Interface (API) – An application programming interface (API) is an interface that allows the user to access information from another service and integrate that service into their own application. Through a set of defined requests, the requesting application can access limited parts of the functionality of the called application. APIs are used to share limited functionality between programs. Elasticity – In cloud computing, elasticity is a term used to refer to a system`s ability to adapt to changing workload demand by provisioning and replacing pooled resources so that the resources provided best meet current needs. It`s good that today you have options for multiple cloud service providers that they can evaluate with any competitor to offer better SLAs. However, this risk mitigation by choosing multiple vendors for your cloud migration must also be aligned with your goals of improving efficiency and reducing IT costs related to cloud migration. “Our industry-leading cloud availability rates are codified in our Service Level Agreement and are part of our commitment to our customers that Alibaba Cloud is a trusted partner that will support their growth ambitions every step of the way,” he said.

Single Instance Compensation Plan: View ImageMulti-Instance Compensation Plan: View ImagesStability and speed mean there is no loss of customers, and it`s definitely worth investing more in stability and speed. Whether you are a personal webmaster or a company, you can think of Alibaba Cloud as a cloud server. Alibaba Cloud (Chinese: 阿里云; Pinyin: Ālǐyún), also known as AliCloud or Aliyun, is a Chinese cloud computing company, a subsidiary of Alibaba Group. Alibaba Cloud offers cloud computing services for online businesses and Alibaba`s e-commerce ecosystem. Many factors affect the speed of opening a website. The most important is the high availability of the server, which can be understood as a percentage of website availability. There are more than 9 in the industry to quantify availability. ) » Availability. View ImageTerm Explanation: SLA stands for English Service-Level Agreement, which refers to the mutually recognized agreement between the service provider and the customer on the quality of service. Indicates the level and quality of services provided by the public cloud. For example, a monthly SLA of 99.95% means that downtime per month can only be 0.05% of the total time. If the month is 30 days, it is 21.6 minutes.

Open Source – Open source is a development model in which the source code of a product is made available to the public. Open source products promote collaborative community development and rapid prototyping. OpenStack and CloudFoundry are examples of an open source cloud computing platform. One of the key factors in determining and aligning cost goals and mitigating the risk of your cloud operations with more than one cloud provider is determining the importance of each of your business application software and services that you want to move to the cloud. .